If a lender terminates an agency appointment with a mortgage credit intermediary, what action must the lender take?

• A. A Inform All Affected Consumers Immediately
• B. C Notify All Affected Consumers and the Central Bank Within Five Days
• C. D Replace the Agency Appointment Immediately by Giving Another Agency Appointment to an Alternative Mortgage Credit Intermediary
• D. B Notify the Central Bank

Answer: (D)

The key idea here is regulatory oversight: when a lender ends its agency arrangement with a mortgage credit intermediary, the appropriate action is to notify the Central Bank. This keeps the supervisor informed about who is involved in mortgage advice and lending, allowing proper oversight and any necessary follow-up to protect consumers. The requirement to inform the regulator (not necessarily consumers or to immediately replace the intermediary) is the specific action mandated by the rule. Notifying the Central Bank ensures there’s an official record of the termination and the regulator can take any needed steps if there are outstanding consumer matters or other transitional issues.