Anna has been classified by Barrow Bank as a not co-operating borrower. The MOST likely reason for this is because Anna has:

• A. failed to meet her mortgage repayment this month and is now 31 days in arrears.
• B. refused the alternative repayment arrangement offered by Barrow Bank.
• C. not provided information, relevant to her arrears situation, within the timeline specified by Barrow Bank.
• D. been in arrears for 12 months and is only making the minimum loan repayment agreed.

Answer: (C)

Not cooperating with a lender usually means the borrower isn’t engaging in the process by providing the information and documents the bank needs to assess the situation and agree on a way forward. When a mortgage is in arrears, the bank asks for income details, expenses, updated financial statements, and other data to judge affordability and propose a repayment plan. If the borrower fails to supply what’s requested by the specified deadline, they’re flagged as not co-operating. That status is about the exchange of information and ongoing engagement, not just the level of arrears.

In Anna’s case, the most likely reason she’s labeled not co-operating is that she did not provide information relevant to her arrears within the timeline set by Barrow Bank. This fits the definition precisely. The other scenarios describe arrears or rejection of an arrangement, but they don’t focus on the missing information within the bank’s required timeline, which is what triggers the not co-operating classification.